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Help on the subject of Pickup parcelshops

Here you will find questions and our answers relating to Pickup parcelshops. For example, you can find out how you can send and receive DPD parcels at one of our more than 7,500 parcel shops, or how you can open your own Pickup parcelshop.

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  • Corona
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How should I act as the consignee of a parcel?

According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.

However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is substantially suspended. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox.

In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:

Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.

Despite the relaxed security measures nationwide, we ask our customers and parcel recipients to continue to adhere to recommended social distancing regulations.

Before picking up a parcel at a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

How should I act as the shipper of a parcel?

Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible.

At the federal level, much of the security measures to contain the COVID 19 pandemic have been relaxed. However, depending on state-specific laws and regulations, as well as local hotspot regulations, certain regulations imposed by the authorities could apply. Before bringing a parcel to a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

Moreover, it is also possible that at the regional level a maintenance of "3G at the workplace" could be imposed by the authorities. In line with this, we hope you will understand that during their shift, our drivers will not be presenting a new 3G certificate each time they enter a new location (such as for a commercial pickup).

You will find more detailed information on the regulations in other European countries here.

Are there any restrictions on parcel shipping?

Parcel deliveries and collections in Germany are being implemented as normal, as long as this is not restricted by the local authorities.

At the present time there are no delays in parcel shipping with DPD.

At the federal level, much of the security measures to contain the COVID 19 pandemic have been relaxed. However, depending on state-specific laws and regulations, as well as local hotspot regulations, certain regulations imposed by the authorities could apply. Before bringing a parcel to a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

In the case of international shipments, in some areas the delivery or collection of express parcels is not possible due to official regulations.

A list of detailed postcode areas can be found here for DPD EXPRESS.

You will find more detailed information on individual regions with existing restrictions here.

What steps is DPD taking in response to the spread of the coronavirus?

DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.

As a precautionary measure, personal confirmation of receipt by signature at the private front door is substantially suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.

Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.

DPD is raising awareness among its staff, and especially among all delivery personnel, of appropriate hygiene measures. In addition, masks are mandatory at all locations, and strict distance and hygiene rules apply in all areas of the company premises. All locations are equipped with protective equipment and disinfectants in large quantities.

In case that "3G at the workplace" is to be maintained by the authorities at regional level, all employees affected by this regulation must provide proof of 3G before starting work. People who are not vaccinated, recovering or currently have a negative test are not allowed to enter a DPD location. This is checked and documented daily.

Updated pandemic plans exist for all locations in order to maintain our service in the event of a further spread of the corona virus. In addition, DPD offers all employees the option of supervised self-testing at their individual location. This offer is made on a voluntary basis. In addition, DPD Germany is offering vaccination to local staff and workers at various locations.

What specific restrictions are there on international parcel shipping?

In principle DPD continues to carry out parcel shipments to all European countries. Conversely, parcels from abroad continue to be delivered in Germany.

In some areas delivery or collection of parcels is not possible or only possible to a limited extent due to official instructions.

A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.

Due to the current increase in the number of infections, it is possible in individual cases that traders may have to temporarily cease business activities and may not be able to receive parcels. So please check in advance whether parcel delivery to the addressee is actually possible.

This can be the case in the following countries

  • Austria (for more information on the delivery situation in Austria)

  • Italy (for more information on the delivery situation in Italy)

  • France (for more information on the delivery situation in France)

  • Switzerland

  • Spain (for more information on the delivery situation in Spain)

  • Great Britain (for more information on the delivery in Great Britain)

Parcel shipping with DPD: information on the delivery situation in Austria

We are continuing to ship goods to and from Austria.

For more information on the possible effects of the coronavirus on parcel shipping, please visit the DPD Austria information page: https://www.dpd.com/at/de/support/kontakt/coronavirus/

Parcel shipping with DPD: information on the delivery situation in Italy

The measures in place in Italy depend on the region to which a parcel is to be sent. Industrial facilities, grocery shops, pharmacies, hairdressers and laundries are not affected by possible business closures. In regions with a lower incidence theatres, cinemas, sports centres, museums as well as bars and restaurants are allowed to open under certain conditions.

Parcel shipping with DPD: information on the delivery situation in France

We are continuing to ship goods to and from France.

The government has relaxed the previously very strict measures, so that most shops and restaurants are now open again.

Parcel shipping with DPD: information on the delivery situation in Spain

We are continuing to ship goods to and from Spain.

The Spanish government has relaxed the previously strict COVID-19 prevention measures. Accordingly, most shops, restaurants and bars can reopen as normal.

Parcel shipping with DPD: information about the delivery situation in Great Britain

The UK has now lifted almost all COVID-19 precautions.

As a result of Brexit new regulations apply to shipments to the UK. Everything you need to know about Brexit can be found here: dpd.de/brexit

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  • Pickup Paketshop - Pickup Paketshops
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Where can I find a Pickup parcelshop?

Find the parcel shop near you in our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop.

Can I enlarge the map in the parcel shop finder?

Yes, with a click/tip on the map it magnifies.

Where is the distance calculated from?

The distance is calculated from your activated location.

What do the filters within the parcel shop finder mean?

With the filters you can see which offers are possible in the parcel shop.

What does the Red Star in the Address field of the Pickup parcelshop mean?

The red star indicates your favourite parcel shop. Your favourite parcel shop serves as the delivery destination for parcels that you are unable to take delivery of at home. You can change your favourite parcel shop at any time and as often as you like under "Delivery preferences".

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  • Pickup Paketshop - Allgemeines und Service
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If I wish to send a parcel from a Pickup parcelshop, what dimensions are accepted?

The maximum weight is 20 kg and the maximum length 100 cm. You'll find our practical parcel size calculator under "Packing tips".

How do I report a complaint?

As a consignee, please report your complaint to your shipper, who has all the necessary documents. If you are a business shipper, please report your complaint using the complaint form in myDPD in the 'orders' section. If you do not have access to myDPD,  contact our customer service. Please have the delivery note, the handover receipt and your commercial invoice ready.

What does Pickup refer to?

Pickup is the name for the parcel shop network operated by DPDgroup.

Why is there no Pickup parcelshop in my area?

We are in the process of expanding our parcel shop network in order to meet the requirements of all consignees. You are welcome to suggest suitable stores or locations for new parcel shops using our online form.

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  • Pickup Paketshop - Paket empfangen und versenden
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How long will my parcel be stored at the Pickup parcelshop?

Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday.

Can I also send via the parcel shop?

Yes, you can not only receive parcels, but also send them in our Pickup parcelshops. Returns and parcels that are provided with an online and paid parcel voucher can be placed in any of our shops. You can only buy parcel notes in selected Pickup parcelstores that are marked appropriately.

When will my parcel be ready for collection from the parcel shop?

As soon as we have delivered your parcel to the Pickup parcelshop it will be ready for collection. You will receive notification by email and/or SMS. You can also check the status of your parcel at any time by means of the DPD app, myDPD or our parcel tracking function.

Can I collect my parcel from the parcel shop without a parcel notification card?

Yes, you can also collect your parcel from the Pickup parcelshop without the parcel notification card. We simply need proof of identity in the form of your ID card, for example. If someone else collects your parcel for you, this person must also provide proof of identity, together with the authorisation form filled out by you.

Can I collect a parcel for a family member or a friend?

Yes, you are welcome to collect parcels for a family member, friend or acquaintance. To do so you will need proof of identity and an authorisation form filled out by the consignee of the parcel.

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  • Pickup Paketshop - Paketshop werden
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Can I suggest a store as a possible parcel shop?

Do you know a store (copy shop, drugstore etc.) in your neighbourhood which would be a suitable parcel shop? You are welcome to propose it to us using our online form – we appreciate your tips and suggestions.

How can I become a parcel shop partner?

We are delighted that you wish to become part of our network. You can find out about the benefits available to our partners and apply directly online here.


 

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