ParcelLock: the multi-talent outside your front door.

ParcelLock: the multi-talent outside your front door.

With the ParcelLock box you can receive parcels even if you occasionally aren't at home. The parcel box also enables you to simply send off returns from your own home. The secure and flexible system works with DPD and other parcel service providers, and is suitable both for individual and multiple residences.

The ParcelLock system in a nutshell:

Send, receive and return parcels with the ParcelLock box.

Get started in three steps:

  1. Buy a ParcelLock box (information at parcellock.de) and register at parcellock.de
  2. Register with the DPD App or at myDPD.
  3. Link the ID of your box with your account under “Delivery preferences” in your myDPD/DPD App account.

This is how simply the parcel box works with DPD

  1. Delivery: you’ll be informed about the time of the delivery by email, in the DPD App or in myDPD. The parcel will be delivered directly to your ParcelLock box.

  2. Opening the box: you open your parcel box with the key or the ParcelLock app.

  1. Create your shipping order quickly and simply under “Send parcel” at myDPD or in the DPD App.

  2. Send parcel > Select parcel size > Pickup from ParcelLock box > Select pickup day.

  3. You receive your one-off transaction number (Pickup TAN) with your parcel label by email.

  4. To prepare your parcel for pickup*, please label it first, then place it into the parcel box and enter your pickup TAN.

*Depending on the configuration of the ParcelLock box, the box is now blocked for deliveries until the parcel has been picked up. For more details please see your ParcelLock operating instructions.

  1. If your shipper has activated the returns button for you, click on “Place return order” in myDPD or in the DPD App.

  2. Select “Pickup from my ParcelLock box” as the method of dispatch.

  3. Stick the return label which you received by email on the parcel. You receive your one-off transaction number (Pickup TAN) with the parcel label by email.

  4. To prepare your parcel for pickup*, please label it first, then place it into the parcel box and enter your pickup TAN.

*Depending on the configuration of the ParcelLock box, the box is now blocked for deliveries until the parcel has been picked up. For more details please see your ParcelLock operating instructions.

The ParcelLock box is a real all-rounder:

You can now send, receive and return your parcels simply and at any time, right from your own front door. Secure. Flexible. And convenient.

Why you should rely on the all-rounder:

  1. Flexibility: receiving and sending parcels at any time. With other parcel service providers, too.
  2. Security: thanks to an individual TAN procedure
  3. Speed: sending, receiving and returning parcels – at your own front door
  4. Compatibility: also suitable for multiple residences

 

Frequently asked questions

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Where do I buy a PacelLock box?

At parcellock.de you can find out about the currently available parcel boxes and systems with Parcellock system.

My parcel is too big for the ParcelLock box. What can I do?

You can have the parcel picked up at home by a shipping company, or you may enter it in one of our Pickup parcelshops to ship it.

How can I use the ParcelLock system for DPD parcels?

You can use the ParcelLock system to send and receive your DPD parcels. To be able to use your parcel box for shipping with DPD, register on parcellock.de with your name and address and release DPD for the use of your parcel box. You can then enter your ParcelLock ID in the \"Pickup from ParcelLock\" option for returns. To receive parcels in your parcel box, you have to provide a parking permit for DPD in your ParcelLock user account. Once this is set up, we will always deliver your parcels in your ParcelLock box. Please pay attention to your delivery preferences, which you have specified under Paketnavigator.de or in the DPD app, for example the shipment to a Pickup parcelshop.

What is ParcelLock?

ParcelLock is a locking system which can be integrated in any kind of parcel box or other parcel container. The code-based opening mechanism enables multiple opening and closing of the container, which means that on any given day shipments can be placed inside the container by various service providers. In addition it also enables the sending of parcels and return shipments, which means that you can conveniently receive and ship parcels with your parcel box even if you aren\'t at home.

Why aren't the pickup and return options from ParcelLock shown to me?

If you wish to use your parcel box for sending or returning parcels with DPD, you need to link the box with myDPD or DPD App account. After the link has been created the online portal displays the options: \"Collection from ParcelLock\" and \"Return from ParcelLock\". If you have set the link but the options are still not displayed, please check your settings in myDPD or DPD App (Profile).

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