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The right know-how at your disposal – our FAQs.

Here you'll find answers to your questions round the clock.

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Where is my parcel?

Track your DPD parcel live at any time using the DPD app, myDPD after login, or by scanning the QR code on the parcel info card.

How do I redirect my parcel?

Redirect your parcel: drop-off okay, deliver to a neighbor, parcel shop, or change delivery day, all directly possible via app or parcel tracking.

Where do I find my parcel number?

Find your DPD parcel number in the shipping confirmation from the shop or in the delivery notification sent via email or SMS by DPD.

How long does shipping take in Germany?

Shipping within Germany usually takes 1 to 2 working days after handover to DPD. With Predict, you can see the exact delivery time on the day of delivery.

Where is my nearest Pickup shop?

Use our Pickup Finder to locate your nearest DPD Pickup Shop. Choose from over 10,300 Pickup Shops in Germany and more than 150,000 Pickup Points throughout Europe.


 

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