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Working in Customer Service at DPD.

In DPD’s Customer Service department, you’ll work closely with our customers and find solutions when it matters most. You’ll listen to their concerns, address their issues, and work with your team to ensure that questions are answered quickly and problems are resolved effectively.

Ready to make a difference every day?

More for you. More for your everyday work.

Your benefits in Customer Service at DPD.

Listen. Clarify. Find solutions.

You support customers in the front or back office with their concerns and work together with your team to find the right solutions. In doing so, you act as the interface between customers, delivery operations, and DPD locations.

Advise and support customers

You respond to inquiries about shipments and products and assist with individual concerns.

Handle inquiries and complaints

You take on customer requests, review cases, and provide solution-oriented responses.

Communicate proactively

You actively reach out to shipping customers and ensure that issues are resolved early.

Improve service quality

Through analysis and feedback, you help prevent escalations and optimize processes.

Frau sitzt auf ihrem Schreibtisch am neuen Arbeitsplatz

Simple. Fast. Personal.

Here’s how your application at DPD works:

  1. Apply online

    Find a suitable job and apply directly online – your CV is enough.

  2. Initial meeting

    We talk about your experience and your future day-to-day work.

  3. Professional exchange

    You get to know your team and the role in more detail.

  4. Quick decision

    If it’s a good fit for both sides, you’ll receive your contract offer promptly.

  5. Your start at DPD

    With structured onboarding, you’ll begin your new role with confidence.

Neue Kollegin sitzt auf ihrem Schreibtisch

Ready to bring service to life?

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DPD is one of the best employers in Germany.

Learn more about the prestigious "Top Employer 2026" award.

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