Current information on parcel shipping

As of: 10 November 2021

Dear shippers, consignees and partners,

The spread of the coronavirus continues to affect public life in Germany and Europe as a whole. Even in these challenging times we aim to be a reliable shipping partner to you. Every employee is aware of his or her responsibility in this challenging situation. Our team is working with all its energy to deliver every parcel reliably and at the same time prevent the coronavirus from spreading. The health of our employees, shipping customers and consignees is our top priority.

In this section we would like to answer the most important questions about parcel shipping in connection with the coronavirus crisis, and keep you informed about the latest developments.

Filter
Filter
  • Corona
Clear filters

How should I act as the consignee of a parcel?

According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.

However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is substantially suspended. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox.

In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:

Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.

In addition, due to the 3G regulation in the workplace passed by the federal government, all employees must provide proof of 3G before starting work. In spite of this, customers and parcel consignees are requested to continue to adhere to recommended social distancing regulations.

Before picking up a parcel at a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

How should I act as the shipper of a parcel?

Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible.

Based on new measures adopted by the state governments, some regions (for example Saxony) have a 3G, sometimes even a 2G regulation for retail customers. Before picking up a parcel at a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

In addition, due to the 3G regulation in the workplace passed by the federal government, all employees must provide proof of 3G before starting work. In line with this, we hope you will understand that during their shift, our drivers will not be presenting a new 3G certificate each time they enter a new location (such as for a commercial pickup).

You will find more detailed information on the regulations in other European countries here.

Are there any restrictions on parcel shipping?

Parcel deliveries and collections in Germany are being implemented as normal, as long as this is not restricted by the local authorities.

At the present time there are no delays in parcel shipping with DPD.

Based on new measures adopted by the state governments, some regions (for example Saxony) have a 3G, sometimes even a 2G regulation for retail customers. Before picking up a parcel at a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

In the case of international shipments, in some areas the delivery or collection of express parcels is not possible due to official regulations.

A list of detailed postcode areas can be found here for DPD EXPRESS.

You will find more detailed information on individual regions with existing restrictions here.

What steps is DPD taking in response to the spread of the coronavirus?

DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.

As a precautionary measure, personal confirmation of receipt by signature at the private front door is substantially suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.

Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.

DPD is raising awareness among its staff, and especially among all delivery personnel, of appropriate hygiene measures. In addition, masks are mandatory at all locations, and strict distance and hygiene rules apply in all areas of the company premises. All locations are equipped with protective equipment and disinfectants in large quantities.

When entering a DPD site, all workers are checked with fever monitors for a possible elevated body temperature in order to detect possible cases of COVID-19 even faster. In addition, due to the 3G regulation in the workplace passed by the federal government, all employees must provide proof of 3G before starting work. People who are not vaccinated, recovering or currently have a negative test are not allowed to enter a DPD location. This is checked and documented daily.

Updated pandemic plans exist for all locations in order to maintain our service in the event of a further spread of the corona virus. In addition, DPD offers all employees the option of supervised self-testing at their individual location. This offer is made on a voluntary basis. In addition, DPD Germany is offering vaccination to local staff and workers at various locations.

What specific restrictions are there on international parcel shipping?

In principle DPD continues to carry out parcel shipments to all European countries. Conversely, parcels from abroad continue to be delivered in Germany.

In some areas delivery or collection of parcels is not possible or only possible to a limited extent due to official instructions.

A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.

Due to the current increase in the number of infections, it is possible in individual cases that traders may have to temporarily cease business activities and may not be able to receive parcels. So please check in advance whether parcel delivery to the addressee is actually possible.

This can be the case in the following countries

  • Austria (for more information on the delivery situation in Austria)

  • Italy (for more information on the delivery situation in Italy)

  • France (for more information on the delivery situation in France)

  • Switzerland

  • Spain (for more information on the delivery situation in Spain)

  • Great Britain (for more information on the delivery in Great Britain)

Parcel shipping with DPD: information on the delivery situation in Austria

The Austrian government has recently decided on a lockdown. Due to this, among other things, all-day curfew restrictions apply. For this reason it is not possible to enter commercial premises as well as physical care services, recreational facilities and cultural institutions. Accordingly, business parcel consignees may only be available to a limited extent during the lockdown.

For more information on the possible effects of the coronavirus on parcel shipping, please visit the DPD Austria information page: https://www.dpd.com/at/de/support/kontakt/coronavirus/

Parcel shipping with DPD: information on the delivery situation in Italy

The measures in place in Italy depend on the region to which a parcel is to be sent. Industrial facilities, grocery shops, pharmacies, hairdressers and laundries are not affected by possible business closures. In regions with a lower incidence theatres, cinemas, sports centres, museums as well as bars and restaurants are allowed to open under certain conditions.

Parcel shipping with DPD: information on the delivery situation in France

We are continuing to ship goods to and from France.

The government has relaxed the previously very strict measures, so that most shops and restaurants are now open again.

Parcel shipping with DPD: information on the delivery situation in Spain

We are continuing to ship goods to and from Spain.

The Spanish government has relaxed the previously strict COVID-19 prevention measures. Accordingly, most shops, restaurants and bars can reopen as normal.

Parcel shipping with DPD: information about the delivery situation in Great Britain

The UK has now lifted almost all COVID-19 precautions.

As a result of Brexit new regulations apply to shipments to the UK. Everything you need to know about Brexit can be found here: dpd.de/brexit