Dear shippers, consignees and partners,
The spread of the coronavirus is increasingly affecting public life in Germany and Europe as a whole. Even in these challenging times we aim to be a reliable shipping partner to you. Every employee is aware of his or her responsibility in this challenging situation. Our team is working with all its energy to deliver every parcel reliably and at the same time prevent the coronavirus from spreading. The health of our employees, shipping customers and consignees is our top priority.
In this section we would like to answer the most important questions about parcel shipping in connection with the coronavirus crisis, and keep you informed about the latest developments.
According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.
However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox.
In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:
Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.
Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible.
In spite of the fact that the situation has now become more relaxed, it is possible that in individual cases some shops may still be closed.
You will find more detailed information on the regulations in other European countries below.
Most of the DPD Pickup parcelshops are open to customers and parcel consignees. The Parcel Shop Finder will show you which parcel shops are currently open.
In order to guarantee you a secure delivery, at our parcel shops your parcels are also handed over in a contact-free way. The parcel shop employee will document both the ID card check and the parcel hand-over. Until further notice, consignees will no longer sign for the parcel on our scanners.
Parcel deliveries and collections in Germany are in general being implemented as normal, as long as this is not restricted by the local authorities.
Current border closures within Europe do NOT currently apply to the movement of goods.
Nevertheless, delays in international parcel shipping may occur due to border controls. This applies in particular to the movement of goods to Poland, Austria and Italy.
In individual regions it is also not possible to deliver or collect parcels due to official directives.
You will find more detailed information on individual regions with existing restrictions below.
DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.
As a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.
Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.
DPD is making its staff, and in particular all delivery personnel, more aware of appropriate hygiene measures. Personal confirmations of receipt for parcel deliveries have been suspended until further notice. Updated pandemic plans exist for all locations in order to maintain our service even in the event of an increase in corona cases.
In spite of the coronavirus pandemic, the collection and delivery of parcels is currently operating without restrictions.
However, delays may occur due to border checks. This applies in particular to parcel shipments between Germany and the following countries:
In addition, in some areas delivery or collection of parcels is not possible or only possible to a limited extent due to official restrictions.
Parcel shipments to crisis areas in China, such as in the Wuhan region, are suspended until further notice.
In addition, many retailers and other businesses in several countries have had to temporarily cease their business activities. and may not be able to take delivery of parcels.
This applies in particular to the following countries:
Austria (for more information on the delivery situation in Austria)
Italy (for more information on the delivery situation in Italy)
France (for more information on the delivery situation in France)
Spain (for more information on the delivery situation in Spain)
Great Britain (for more information on the delivery in Great Britain)
On 1 May Austria relaxed its COVID-19 measures. Most of the country's shops and facilities are open again.
There are currently no general restrictions on parcel deliveries and collections.
A constantly updated list of all postcode areas in which there are currently delivery restrictions due to the coronavirus can be found on the DPD Austria information page: https://www.dpd.com/at/de/support/kontakt/corona-nationale-liefersperren/
After the Italian government declared the entire country a restricted zone, the lockdown restrictions are gradually being relaxed. Many shops have now reopened. The transport of goods to and from Italy is currently possible without restrictions.
We are continuing to ship goods to and from France.
As a result of the relaxation of the government lockdown measures, many shops and facilities have now been reopened.
We are continuing to ship goods to and from Spain.
A large number of shops have reopened as a result of the relaxation of the lockdown measures.
Following the closure of non-essential shops in the UK, all shops and markets are now open again.
Parcels from DPD are still being delivered on a normal basis in Great Britain, and goods are still being shipped from Germany. Delays in delivery are possible, however.