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The right know-how at your disposal – our FAQs.

Here you'll find answers to your questions round the clock.

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Where is my parcel?

Track your DPD parcel live at any time using the DPD app, myDPD after login, or by scanning the QR code on the parcel info card.

How do I redirect my parcel?

Redirect your parcel: drop-off okay, deliver to a neighbor, parcel shop, or change delivery day, all directly possible via app or parcel tracking.

Where do I find my parcel number?

Find your DPD parcel number in the shipping confirmation from the shop or in the delivery notification sent via email or SMS by DPD.

How long does shipping take in Germany?

Shipping within Germany usually takes 1 to 2 working days after handover to DPD. With Predict, you can see the exact delivery time on the day of delivery.

Where can I find the nearest parcel shop or parcel station?

Enter your address or postal code into our Pickup Finder. The map shows you all Parcel Shops and Parcel Stations in your area, including opening hours.


 

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