Here you will find questions and answers about our myDPD portal. We provide answers to frequently asked questions about services, features and delivery preferences.
On the login page is a \' Forgot password \' button. If you click this you can enter your email address or your user name. We will send you an email afterwards.
It may take some time for the email to be sent. Please check your email account again later or have the activation code sent to you again. Otherwise, please ask your depot which registration email address we have saved for this account.
Here you can see all the devices with which you have logged in with your account. If a device is no longer in your possession, you can delete it here.
Yes, you can change your preferences anytime and as often as you like.
You can change your desired parcel shop at any time and as often as you wish under preferences.
No, here you can only specify neighbors in the immediate vicinity of the delivery address. In the displayed map you will see the permissible area where you can select your desired neighbor by tap. The street is then automatically transferred to the address form. All you have to do is add the name of the neighbor. Alternatively, you can enter the entire address manually in the form.