Here you will find questions and answers about our myDPD portal. We provide answers to frequently asked questions about services, features and delivery preferences.
The password must have at least 5 and maximum 50 characters and may contain letters, numbers and special characters. For effective security we recommend least eight digits and the use of both numbers and special characters.
Unfortunately this is no longer possible.
Up to 10 addresses are stored.
On the login page is a ' Forgot password ' button. If you click this you can enter your email address or your user name. We will send you an email afterwards.
You can use the arrow next to the column names to sort the records.
Yes, you can arrange the data to your requirements with the arrows next to the column.
This is your personal address book. Save the address data permanently so that you can simply load the destination address from the Address book the next time you send it.
Here you can see all the devices with which you have logged in with your account. If a device is no longer in your possession, you can delete it here.
By naming your parcel, for example with the name of the sender, you know with a glance what it is about. This helps to manage your lists yourself and to get a better overview of your parcels.
Yes, under "User Data "-"My Profile "-"Preferences shipping orders " You can rename the reference fields.
Here you define how we should notify you when a parcel is on its way to you. For example, you can specify your preferred parcel shop to which we should deliver your parcel if you are not at home, or you can give us a parking okay.
You can change your desired parcel shop at any time and as often as you wish under preferences.
Yes, you can change your preferences anytime and as often as you like.
No, here you can only specify neighbors in the immediate vicinity of the delivery address. In the displayed map you will see the permissible area where you can select your desired neighbor by tap. The street is then automatically transferred to the address form. All you have to do is add the name of the neighbor. Alternatively, you can enter the entire address manually in the form.