How can we help you?

Help to myDPD

Here you will find questions and answers about our myDPD portal. We provide answers to frequently asked questions about services, features and delivery preferences.

What features must the password have?

Can I recover deleted addresses?

How many addresses are saved in "Last used "?

I forgot my password. How can I change it anyway?

How exactly can I sort the addresses?

Can I change the way the data is sorted in tables?

What does the book pictogram mean with the @ sign and what can I use it for?

What does "connected devices" mean?

What is the 'Rename parcel' feature?

Can I rename reference fields?

What are "My preferences"? What can I set here?

Do I have the opportunity to change my wish parcel shop?

Can I change my preferences later?

Can I also designate someone who does not live in the immediate vicinity as a neighbour?


Our FAQs by topic