Here you will find questions and answers about our myDPD portal. We provide answers to frequently asked questions about services, features and delivery preferences.
The password must have at least 8 characters, consist of an upper and lower case letter, and contain at least one number and one special character.
On the login page is a \' Forgot password \' button. If you click this you can enter your email address or your user name. We will send you an email afterwards.
Here you can see all the devices with which you have logged in with your account. If a device is no longer in your possession, you can delete it here.
Yes, you can change your preferences anytime and as often as you like.
No, here you can only specify neighbors in the immediate vicinity of the delivery address. In the displayed map you will see the permissible area where you can select your desired neighbor by tap. The street is then automatically transferred to the address form. All you have to do is add the name of the neighbor. Alternatively, you can enter the entire address manually in the form.
Here you define how we should notify you when a parcel is on its way to you. For example, you can specify your preferred parcel shop to which we should deliver your parcel if you are not at home, or you can give us a parking okay.
You can change your desired parcel shop at any time and as often as you wish under preferences.