How can we help you?

Help to the subject of returning parcels

We provide answers to frequently asked questions on the topics of returns and collection requests - for efficient and trouble-free return shipping.

How should I act as the consignee of a parcel?

How should I act as the shipper of a parcel?

How is DPD dealing with the Pickup parcelshops in the current situation?

Are there any restrictions on parcel shipping?

What steps is DPD taking in response to the spread of the coronavirus?

What specific restrictions apply to parcel deliveries within Germany?

What specific restrictions are there on international parcel shipping?

Parcel shipping with DPD: information on the delivery situation in Austria

Parcel shipping with DPD: information on the delivery situation in Italy

Parcel shipping with DPD: information on the delivery situation in France

Parcel shipping with DPD: information on the delivery situation in Spain

Parcel shipping with DPD: information about the delivery situation in Great Britain

How much time do I have to send the return?

How can I send back a parcel?

Is the return paid?

Can I cancel a return from the ParcelLock box?

Why are other service providers on the parcel ticket next to DPD?

Can my customer enter the return address to his collection request himself?

What is the difference between a return and a collection request?


 

Our FAQs by topic