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Help to the subject of returning parcels

We provide answers to frequently asked questions on the topics of returns and collection requests - for efficient and trouble-free return shipping.

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  • Corona
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How should I act as the consignee of a parcel?

How should I act as the shipper of a parcel?

Are there any restrictions on parcel shipping?

Are Pickup parcelshops also affected from the current lockdown?

What steps is DPD taking in response to the spread of the coronavirus?

I can no longer redirect my parcel to a neighbour or to a parcel shop. Why is that the case?

What specific restrictions are there on international parcel shipping?

Parcel shipping with DPD: information on the delivery situation in Austria

Parcel shipping with DPD: information on the delivery situation in Italy

Parcel shipping with DPD: information on the delivery situation in France

Parcel shipping with DPD: information on the delivery situation in Spain

Parcel shipping with DPD: information about the delivery situation in Great Britain

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  • Retournieren - Retoure
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Can I cancel a return from the ParcelLock box?

Can my customer enter the return address for his own returns?

Do I have to enter the address of the recipient manually when starting a return?

How can I send back a parcel?

How much time do I have to send the return?

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  • Retournieren - Rückholung
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Can my customer enter the return address to his collection request himself?

What is the difference between a return and a collection request?


 

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