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Help on the subject of sending parcels

 Here you will find questions and our answers relating to the subject of sending parcels: from initiating the shipping order via the maximum permitted weights and dimensions for DPD parcels right across to our parcel tracking function.

How should I act as the consignee of a parcel?

How should I act as the shipper of a parcel?

How is DPD dealing with the Pickup parcelshops in the current situation?

Are there any restrictions on parcel shipping?

What steps is DPD taking in response to the spread of the coronavirus?

What specific restrictions apply to parcel deliveries within Germany?

What specific restrictions are there on international parcel shipping?

Parcel shipping with DPD: information on the delivery situation in Austria

Parcel shipping with DPD: information on the delivery situation in Italy

Parcel shipping with DPD: information on the delivery situation in France

Parcel shipping with DPD: information on the delivery situation in Spain

Parcel shipping with DPD: information about the delivery situation in Great Britain

What is a reference number?

How do I enter a foreign address?

Do I get a receipt when I purchase a parcel label or hand my parcel to DPD?

How do I use DPD's return service?

Can I have parcels delivered to a Pickup parcelshop?

What does 'girth' (combined circumference plus longest side) mean?

How heavy can my parcel be?

What happens if I don't know the weight and dimensions of the parcel?

What can I use as packaging material, and what is the best way to pack a parcel?

What is the volumetric weight? And how do I calculate it?

What is DPD 8:30?

What is DPD mail?

What is DPD 10:00?

What is DPD 12:00?

What is DPD 18:00?

What is proactive notification?

What does ' predict ' mean?

Why are some additional services not offered to me?

What additional services does DPD offer?

What is a department supply?

Does the recipient receive a message about when my parcel will reach him?

Can I track the parcel live as a shipper?

The status of my parcel has not changed for a long time. What could be the reason for this?

AES / ECS

ATLAS

Export declaration

Export Accompanying Document (EAD)

Export process - two-stage


 

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