Here you will find questions and our answers relating to the subject of sending parcels: from initiating the shipping order via the maximum permitted weights and dimensions for DPD parcels right across to our parcel tracking function.
According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.
However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox.
In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:
Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.
Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible. In Germany and numerous EU countries, many shops have to be closed on official orders.
Exceptions to this rule are, among others, food retailers, drugstores, banks, wholesalers, beverage markets, pharmacies, medical supply stores, dry cleaners, building, gardening and pet supplies stores. The regulations may vary in the individual federal states.
You will find more detailed information on the regulations in other European countries below.
DPD is working to ensure that as many of its parcel shops as possible can continue to be used as usual. We will clarify with the shop operators as soon as possible which locations can still be used.
Until this clarification has been completed, the drop-off and pickup of parcels at the shops is temporarily suspended. In order to avoid the possibility that the parcels of our customers and consignees may be unavailable for weeks due to the closure of shops ordered by the authorities, DPD has collected from the parcel shops those parcels which are currently in storage there.
We anticipate that a large number of parcel shops will be available again in the near future, and will keep you up to date on this here.
Parcel deliveries and collections in Germany are in general being implemented as normal, as long as this is not restricted by the local authorities.The delivery and collection of parcels in our parcel shop network has been suspended for a short time (see "How is DPD dealing with Pickup parcelshops in the current situation). The delivery options "Favourite parcelshop" and "Specified neighbour" are also currently not available.
Current border closures within Europe do NOT currently apply to the movement of goods.
Nevertheless, delays in international parcel shipping may occur due to border controls. This applies in particular to the movement of goods to Poland, Austria and Italy, where there are considerable bottlenecks and waiting times at border crossings.
In individual regions - above all in Italy - it is also not possible to deliver or collect parcels due to official directives. A list of detailed postcode areas can be found here for DPD CLASSIC and here for DPD EXPRESS.
You will find more detailed information on individual regions with existing restrictions below.
DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.
As a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.
Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.
DPD is making its staff, and in particular all delivery personnel, more aware of appropriate hygiene measures. Personal confirmations of receipt for parcel deliveries have been suspended until further notice. Updated pandemic plans exist for all locations in order to maintain our service even in the event of an increase in corona cases.
Currently there are no known restrictions on parcel shipping within Germany. All DPD parcel centres are operating at normal capacity.However, local delays and restrictions due to official directives issued at short notice cannot be ruled out.
However, delays may occur due to border checks. This applies in particular to parcel shipments between Germany and the following countries:
In individual regions - above all in Italy - it is also not possible to deliver or collect parcels due to official directives. You can find a detailed list of the postcode areas here. This is the case in the following countries:
Parcel shipments to crisis areas in China, such as in the Wuhan region, are suspended until further notice.
In addition, many retailers and other businesses in several countries have had to temporarily cease their operations and are unable to receive parcels.
This applies in particular to the following countries:
Austria (for more information on the delivery situation in Austria)
Italy (for more information on the delivery situation in Italy)
France (for more information on the delivery situation in France)
Spain (for more information on the delivery situation in Spain)
Great Britain (for more information on the delivery in Great Britain)
The Austrian government has ordered the nationwide closure of shops, initially until 23 March 2020. This does not affect shops in the following sectors:
food retailing; food sales; drugstores; pharmacies; shops selling medical products and remedies; health and care services; animal feed sales; agricultural trade; petrol stations; security and emergency products and maintenance; banks, post and telecommunications; delivery services; cleaning and hygiene; public transport, tobacconists and newsagents; maintenance of critical infrastructure and emergency services; petrol stations.
There are currently no general restrictions on parcel deliveries and collections.
B2C deliveries continue to take place.
A constantly updated list of all postcode areas in which there are currently delivery restrictions due to the coronavirus can be found on the DPD Austria information page: https://www.dpd.com/at/de/support/kontakt/corona-nationale-liefersperren/
The Italian government has declared the entire country a restricted zone and ordered nationwide closures of shops. In spite of the restrictions, goods can still be transported to and from Italy at present. However, in Northern Italy in particular, parcel delivery and collection is currently not possible in many postcode areas. An overview of the individual postcodes can be found above under "What specific restrictions apply to international parcel shipping?
We are continuing to transport goods to and from France. Necessary operational modifications on the part of DPD France may result in noticeably longer delivery times in some cases. We ask for your understanding in this regard.
This does not apply to parcel deliveries by our partner Chronopost.
France is also imposing massive restrictions on the retail trade and catering.
Restaurants, bars, cafés, discotheques and cinemas are closing, as are most shops. Exceptions are made for grocery stores, pharmacies, banks and petrol stations.
Parcel delivery and collection is currently not possible in some postcode areas.
An overview of the individual postcodes can be found above under "What specific restrictions apply to international parcel shipping?"
We are continuing to transport goods to and from Spain. However, numerous business consignees cannot be reached due to official closures, and a large number of shops have to remain closed.
There are exceptions, especially for food retailing, pharmacies and petrol stations.
The United Kingdom government has taken additional measures to contain the spread of the coronavirus. Because of these measures, all non-essential businesses are now closed. As a result all DPD Pickup parcelshops in the UK are temporarily closed, and parcel delivery or collection is currently not possible there.
In spite of this DPD is still delivering parcels as usual in the UK, and goods are still being shipped from Germany. Delays in delivery are possible, however.
A reference number can, for example, be your invoice number which the shipper can enter additionally when recording an order, i.e. in creating the parcel label. The provision of a reference number is optional. Please note that reference numbers can't be used for parcel tracking purposes. You need the parcel number for this.
In order to send parcels abroad you first select the country of destination. In creating the parcel label you should make sure that you enter the correct post code: for the UK, for example, the post code can have 6 to 8 digits including spaces – e.g. M2 5BQ.
Whether or not you receive a receipt after purchasing a parcel label depends on how you ship parcels with us. At a parcel shop, for example, we provide you with a receipt for purchasing the label and/or handing in a parcel for shipment. Business customers can have the driver who takes delivery of their parcels sign for them on the daily parcel list.
For parcel shippers: with DPD you can create a return label which you enclose with the contents of the parcel. In addition, our online portals enable you to create return labels after the parcel has been delivered. For consignees: with DPD you can also send returns from a Pickup parcelshop, have them collected from your home or from your ParcelLock parcel box. For this purpose you should use the return label which was provided by the shipper. If you don't have a return label please contact the shipper direct.
With our "DPD collection request" service you can have your parcels picked up from a different address and delivered to a third party. You can make use of this service online, for example, in myDPD. Your usual contact person will be happy to provide you with more information on this.
The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.
Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.
Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.
You should protect your goods during shipment by securing them for transport. For this purpose you should use a robust, square or rectangular cardboard box, bubble wrap, padding material such as polystyrene peanuts or mechanically produced crumpled paper and adhesive tape. If the cardboard box has been used before, you should remove any old parcel labels. You will find detailed instructions on how to pack parcels correctly in our packing tips.
The volumetric weight indicates the amount of cargo space a parcel takes up and is calculated for DPD Express parcels, which are transported by airfreight. The volumetric weight is only calculated if it exceeds the actual weight. You can calculate the volumetric weight conveniently in the DPD volumetric weight calculator. Or with the formula: Length (cm) x Width (cm) x Height (cm)/5,000 (cm³/kg).
If it has to go very fast: Express delivery by 8:30 hrs on the next working day. Shipping is from monday to friday.
Dispatch of business mail to Saver fare.
If it has to go very fast: Express delivery by 10:00 hrs on the next working day. Shipping is from monday to friday.
If it has to go very fast: Express delivery by 12:00 hrs on the next working day. Shipping is from monday to friday.
If it has to go very fast: Express delivery by 18:00 hrs on the next working day. Shipping is from monday to friday.
We will inform you when your parcel has been delivered.
Predict is our service, with which we tell the recipient on the day of delivery exactly when his parcel comes. In live tracking, the time window even updates to up to 30 minutes.
The additional services are dependent on the selected product or the selected combinations within the additional services.
DPD offers the following additional services for business customers: Predict, Hazardous goods, Higher insurance, Department delivery, Exchange. For detailed information about each additional service, see "Shipping order"-"collect order" or the following questions for all additional services.
Delivery takes place within the premises of the recipient, e.g. directly to a department or a certain floor.
If you use our "predict " service and the e-mail address or mobile phone number of the recipient has been deposited, the recipient will receive a notification of delivery-to the hour exactly. He can then redirect the parcel as it suits him.
Live tracking shows you exactly where your parcel is located.
The GPS signal can fail or the driver is making an extensive stop. If the parcel status does not change for several hours, please contact our customer service with the parcel number.
AES stands for "Automated Export System", ECS for "Export Control System". Both are abbreviations for an international IT project which has been initiated for the export field by the European Commission in cooperation with member states. The AES integrates the acceptance of electronic export declarations and the electronic data interchange between the customs office of export and the customs office of exit from the EU. In Germany the name of the corresponding IT process is ATLAS. With effect from 01 July 2009 the ATLAS electronic export process replaced the previous paper-based export procedure. This means that from 01 July 2009 the electronic exchange of data with the customs authorities became binding for companies which operate in international trade. The electronic transmission of export data between the various national processing systems is implemented via ECS.
ATLAS (Automatisiertes Tarif- und Lokales Zoll-Abwicklungs-System) is an internal IT system operated by the German customs authorities and forms the basis for the automated processing and monitoring of goods transported across borders. With ATLAS, written customs declarations and administrative documents (for example notice of import duty) are replaced by electronic communications. This automates, simplifies and speeds up customs operations.
The export declaration is required by the responsible customs office (office of export) for goods shipped to countries outside of the EU. It acts as a customs document for export controls, a document of registration with the export trade statistics and if necessary as proof of exemption from value added tax. In Germany a written export declaration must be submitted for any shipment with a value which exceeds the statistical threshold of € 1000. Since 1 July 2009 export declarations can only be submitted electronically using the ATLAS export procedure.
The Export Accompanying Document (EAD) replaces the existing declaration on the Single Administrative Document (Form 0733). You will receive the EAD with the Movement Reference Number (MRN) which is required for the export of the goods after the export declaration has been processed successfully by the responsible customs office.
In accordance with the customs code the export declaration has to be submitted to the customs office which is responsible for the location where the shipper is located or where the goods are packed or loaded. In the two-stage process the declaration is submitted to this customs office. The processing of all export formalities as well as the monitoring of exit from the EU is implemented at the customs office of exit. You are requested to use the two-stage export procedure wherever possible, because with DPD parcels are not normally processed via customs offices which have the status of a customs office of exit (internal customs offices).