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Help on the subject of sending parcels

 Here you will find questions and our answers relating to the subject of sending parcels: from initiating the shipping order via the maximum permitted weights and dimensions for DPD parcels right across to our parcel tracking function.

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What specific restrictions are there on international parcel shipping?

In principle DPD continues to carry out parcel shipments to all European countries. Conversely, parcels from abroad continue to be delivered in Germany.

In some areas delivery or collection of parcels is not possible or only possible to a limited extent due to official instructions.

A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.

Due to the current increase in the number of infections, it is possible in individual cases that traders may have to temporarily cease business activities and may not be able to receive parcels. So please check in advance whether parcel delivery to the addressee is actually possible.

This can be the case in the following countries

  • Austria (for more information on the delivery situation in Austria)

  • Italy (for more information on the delivery situation in Italy)

  • France (for more information on the delivery situation in France)

  • Switzerland

  • Spain (for more information on the delivery situation in Spain)

  • Great Britain (for more information on the delivery in Great Britain)

Are there any restrictions on parcel shipping?

Parcel deliveries and collections in Germany are being implemented as normal, as long as this is not restricted by the local authorities.

At the present time there are no delays in parcel shipping with DPD.

At the federal level, much of the security measures to contain the COVID 19 pandemic have been relaxed. However, depending on state-specific laws and regulations, as well as local hotspot regulations, certain regulations imposed by the authorities could apply. Before bringing a parcel to a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

In the case of international shipments, in some areas the delivery or collection of express parcels is not possible due to official regulations.

A list of detailed postcode areas can be found here for DPD EXPRESS.

You will find more detailed information on individual regions with existing restrictions here.

How should I act as the consignee of a parcel?

According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.

However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is substantially suspended. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox.

In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:

Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.

Despite the relaxed security measures nationwide, we ask our customers and parcel recipients to continue to adhere to recommended social distancing regulations.

Before picking up a parcel at a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

How should I act as the shipper of a parcel?

Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible.

At the federal level, much of the security measures to contain the COVID 19 pandemic have been relaxed. However, depending on state-specific laws and regulations, as well as local hotspot regulations, certain regulations imposed by the authorities could apply. Before bringing a parcel to a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

Moreover, it is also possible that at the regional level a maintenance of "3G at the workplace" could be imposed by the authorities. In line with this, we hope you will understand that during their shift, our drivers will not be presenting a new 3G certificate each time they enter a new location (such as for a commercial pickup).

You will find more detailed information on the regulations in other European countries here.

What steps is DPD taking in response to the spread of the coronavirus?

DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.

As a precautionary measure, personal confirmation of receipt by signature at the private front door is substantially suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.

Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.

DPD is raising awareness among its staff, and especially among all delivery personnel, of appropriate hygiene measures. In addition, masks are mandatory at all locations, and strict distance and hygiene rules apply in all areas of the company premises. All locations are equipped with protective equipment and disinfectants in large quantities.

In case that "3G at the workplace" is to be maintained by the authorities at regional level, all employees affected by this regulation must provide proof of 3G before starting work. People who are not vaccinated, recovering or currently have a negative test are not allowed to enter a DPD location. This is checked and documented daily.

Updated pandemic plans exist for all locations in order to maintain our service in the event of a further spread of the corona virus. In addition, DPD offers all employees the option of supervised self-testing at their individual location. This offer is made on a voluntary basis. In addition, DPD Germany is offering vaccination to local staff and workers at various locations.

Parcel shipping with DPD: information on the delivery situation in Austria

We are continuing to ship goods to and from Austria.

For more information on the possible effects of the coronavirus on parcel shipping, please visit the DPD Austria information page: https://www.dpd.com/at/de/support/kontakt/coronavirus/

Parcel shipping with DPD: information on the delivery situation in Italy

The measures in place in Italy depend on the region to which a parcel is to be sent. Industrial facilities, grocery shops, pharmacies, hairdressers and laundries are not affected by possible business closures. In regions with a lower incidence theatres, cinemas, sports centres, museums as well as bars and restaurants are allowed to open under certain conditions.

Parcel shipping with DPD: information on the delivery situation in France

We are continuing to ship goods to and from France.

The government has relaxed the previously very strict measures, so that most shops and restaurants are now open again.

Parcel shipping with DPD: information on the delivery situation in Spain

We are continuing to ship goods to and from Spain.

The Spanish government has relaxed the previously strict COVID-19 prevention measures. Accordingly, most shops, restaurants and bars can reopen as normal.

Parcel shipping with DPD: information about the delivery situation in Great Britain

The UK has now lifted almost all COVID-19 precautions.

As a result of Brexit new regulations apply to shipments to the UK.

Everything you need to know can be found here: dpd.de/brexit

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What shipping documents are required in international shipping?

If you ship express parcels within the EU, please note that a consignment note showing the contents of the goods in English must be attached in triplicate. If you ship to countries which are not members of the EU, you will need specific documents. Our shipping planner will show you by individual country which documents you need for your international shipping.

How long does the national/international shipping take?

With the delivery time calculator you have the possibility to see the shipping time for each individual country.

When will the shipment be delivered?

For shipments within Germany, the standard delivery time is one to two working days (Mon-Fri) after the shipment is made available to DPD for shipping. For international shipments, the standard delivery time varies depending on the country of delivery. DPD\'s Express Service offers faster delivery.

What does the shipping planner do?

Our shipping planner helps you prepare your parcel for international shipping. Simply enter the type of goods, country of origin and destination, as well as the value of the goods, and you will then receive all the necessary information, such as the required shipping documents and invoice information. Select your destination country and you will receive the necessary instructions.

How can I get the parcel label without a printer?

You can leave the parcel in person in the Pickup parcelshop or have it picked up at home, then you have the possibility to use the required QR code on your mobile phone as a parcel label.

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What is the maximum shipping weight?

Parcels delivered directly to the consignee can be shipped up to a weight of 31.5 kg. When sending parcels to a Pickup parcelshop, the maximum weight is 20 kg.

How do I calculate the size of my parcel?

You can calculate the size of your parcel by adding together the shortest and the longest side of the parcel. In myDPD and the DPD App you can easily calculate your parcel size by entering your parcel dimensions (length x width x height).

What does \'girth\' (combined circumference plus longest side) mean?

The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.

How heavy can my parcel be?

Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.

What is the volumetric weight? And how do I calculate it?

The volumetric weight indicates the amount of cargo space a parcel takes up and is calculated for DPD Express parcels, which are transported by airfreight. The volumetric weight is only calculated if it exceeds the actual weight. You can calculate the volumetric weight conveniently in the DPD volumetric weight calculator. Or with the formula: Length (cm) x Width (cm) x Height (cm)/5,000 (cm³/kg).

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What is DPD 8:30?

If it has to go very fast: Express delivery by 8:30 hrs on the next working day. Shipping is from monday to friday.

What is DPD Express International?

DPD Express is worldwide express delivery, fast and reliable.

What is DPD mail?

DPD Mail is the transport of business mail at home and abroad at a discount rate.

What is DPD 10:00?

If it has to go very fast: Express delivery by 10:00 hrs on the next working day. Shipping is from monday to friday.

What is DPD 12:00?

If it has to go very fast: Express delivery by 12:00 hrs on the next working day. Shipping is from monday to friday.

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What is proactive notification?

We will inform you when your parcel has been delivered.

What does 'predict' mean?

Predict is our service, with which we tell the recipient on the day of delivery exactly when his parcel comes. In live tracking, the time window even updates to up to 30 minutes.

What is the express delivery on Saturday?

Delivery of business parcels on Saturday with DPD 12:00 with pickup the day before. If the parcel arrives earlier in the depot, it isn\'t stored until Saturday, but is delivered on the next business day.

What does limited quantity mean?

Delivery of dangerous goods in limited quantities. For more information, please contact your partner.

What does not free mean?

The consignee pays the shipping charge upon receipt of the consignment (only for customers entitled to receive ex-works parcels).

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The status of my parcel has not changed for a long time. What could be the reason for this?

The GPS signal can fail or the driver is making an extensive stop. If the parcel status does not change for several hours, please contact our customer service with the parcel number.

Can I track the parcel live as a shipper?

Your consignee can track the delivery live in the DPD App. For you as the shipper, we have provided the entire parcel history in the shipper tracking service.

Does the recipient receive a message about when my parcel will reach him?

If you use our \"predict \" service and the e-mail address or mobile phone number of the recipient has been deposited, the recipient will receive a notification of delivery-to the hour exactly. He can then redirect the parcel as it suits him.

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AES / ECS

AES stands for \"Automated Export System\", ECS for \"Export Control System\". Both are abbreviations for an international IT project which has been initiated for the export field by the European Commission in cooperation with member states. The AES integrates the acceptance of electronic export declarations and the electronic data interchange between the customs office of export and the customs office of exit from the EU. In Germany the name of the corresponding IT process is ATLAS. With effect from 01 July 2009 the ATLAS electronic export process replaced the previous paper-based export procedure. This means that from 01 July 2009 the electronic exchange of data with the customs authorities became binding for companies which operate in international trade. The electronic transmission of export data between the various national processing systems is implemented via ECS.

MRN

The Movement Reference Number (MRN) is the registration and identification number provided by the customs authorities. This number enables shippers to monitor the status of their shipments at all times. The MRN appears in the top right-hand corner of the Export Accompanying Document (EAD) which the shipper receives from the customs office, and is an 18-digit chain of numbers and letters as well as a barcode. This number initiates the export procedure and enables the shipment of the parcel. Without an MRN it is not possible for a certificate of export to be issued.

Export Accompanying Document (EAD)

The Export Accompanying Document (EAD) replaces the existing declaration on the Single Administrative Document (Form 0733). You will receive the EAD with the Movement Reference Number (MRN) which is required for the export of the goods after the export declaration has been processed successfully by the responsible customs office.

Internet Export Declaration Plus (IAA Plus)

In the case of the Internet Export Declaration Plus (IAA Plus) the handwritten signature is replaced by an electronic certificate created with the Elster programme (which is familiar from VAT returns). In this way all the relevant data (e.g. customs tariff decisions or replies from the customs office of exit) can be checked and safely transmitted via the internet, without any need for paper.

Pro forma invoice

In accordance with customs regulations every shipment of goods or documents to a country outside the EU has to be declared. Documents only need to be clearly marked (e.g. DOX), but an accompanying commercial invoice or pro forma invoice is required for goods. A commercial invoice is drawn up if the goods have a commercial value. A pro forma invoice is drawn up if the goods have no commercial value. The commercial invoice provides information about the consignor and consignee for the goods and above all contains a complete description of all contents and details of their value. An original and five copies have to accompany the parcel. With DPD the commercial invoice or pro forma invoice can be conveniently created online.


 

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