Here you will find questions and our answers relating to the subject of sending parcels: from initiating the shipping order via the maximum permitted weights and dimensions for DPD parcels right across to our parcel tracking function.
According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.
However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox.
In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:
Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.
Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible.
You will find more detailed information on the regulations in other European countries below.
Parcel deliveries and collections in Germany are being implemented as normal, as long as this is not restricted by the local authorities.
At the present time there are no delays in parcel shipping with DPD. Many of our 7,000 Pickup parcelshops in Germany are integrated into normal shops and will be affected by a temporary closure due to the nationwide lockdown.
In the case of international shipments, in some areas the delivery or collection of express parcels is not possible due to official regulations.
A list of detailed postcode areas can be found here for DPD EXPRESS.
You will find more detailed information on individual regions with existing restrictions below.
Many of our 7,000 Pickup parcelshops in Germany are integrated into normal shops and will be affected by a temporary closure due to the nationwide lockdown. However, around 70% of all DPD parcel shops will remain open. In such cases we take this into account in our Pickup Parcelshop Finder at https://www.dpd.com/de/de/pickup-paketshops/paketshop-finden/ and in the DPD App.
DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.
As a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.
Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.
DPD is raising awareness among its staff, and especially among all delivery personnel, of appropriate hygiene measures. In addition, masks are mandatory at all locations, and strict distance and hygiene rules apply in all areas of the company premises. All locations are equipped with protective equipment and disinfectants in large quantities. When entering a DPD site, all workers are checked with fever monitors for a possible elevated body temperature in order to detect possible cases of COVID-19 even faster. Updated pandemic plans exist for all locations in order to maintain our service in the event of a further spread of the corona virus. In addition, DPD offers all employees the opportunity to take up to two free rapid tests per week at their individual location. This offer is made on a voluntary basis.
Depending on the development of the infection and the applicable lockdown measures, DPD will exclude individual delivery options. This will enable us to prevent the virus from spreading and to react to any business closures.
In principle DPD continues to carry out parcel shipments to all European countries. Conversely, parcels from abroad continue to be delivered in Germany.
In some areas delivery or collection of parcels is not possible or only possible to a limited extent due to official instructions.
A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.
Due to the current increase in the number of infections, it is possible in individual cases that traders may have to temporarily cease business activities and may not be able to receive parcels. So please check in advance whether parcel delivery to the addressee is actually possible.
This can be the case in the following countries
Austria (for more information on the delivery situation in Austria)
Italy (for more information on the delivery situation in Italy)
France (for more information on the delivery situation in France)
Spain (for more information on the delivery situation in Spain)
Great Britain (for more information on the delivery in Great Britain)
The delivery structure in Austria continues to be unrestricted. The country has adopted a gradual opening strategy from the lockdown. Shops, schools, body-related service providers, museums, libraries and zoos are open again under certain conditions. In the Voralberg region, restaurants and leisure and cultural establishments are also available.
The business closures can also affect Pickup parcelshops. In general, nationwide curfew restrictions apply from 8 p.m. to 6 a.m.
As a result, it is possible that parcels may not be accepted or it may be more difficult to deliver them to some addresses. Find out more: https://www.dpd.com/at/de/support/kontakt/coronavirus/
Due to an increasing number of cases of infection, Italy is applying stricter Covid-19 measures. In large parts of the country there is a curfew from 10 p.m. to 5 a.m., in some regions even for the whole day. Theatres, cinemas, sports centres and museums are closed throughout the country, and in many regions restaurants and bars are also temporarily closed. Industrial facilities, grocery shops, pharmacies, hairdressers and laundries remain open.
We are continuing to ship goods to and from France.
France has decided on a renewed lockdown. Nationwide a curfew applies between 7 pm and 6 am. People who don't have a good reason are also not allowed to go further than ten kilometres from their homes, even during the day. All non-essential businesses have to close nationwide.
We are continuing to ship goods to and from Spain.
In some parts of the country, shops have to close due to regional restrictions.
The UK has decided on relaxations of the previous lockdown measures, which will be implemented in individual steps. Gradually shops, bars, restaurants, hairdressers and other service providers will be able to reopen as normal.
Since 4 January 2021 parcel shipping to the UK and Ireland, which had been suspended for a time, has been possible again.
As a result of Brexit new regulations apply to shipments to the UK. Everything you need to know about Brexit can be found here: dpd.de/brexit
With our DPD Mail service business customers can also ship letters or catalogues. For more information please get in touch with your usual contact person.
The shipping or pick-up from the parcel box can unfortunately not be cancelled afterwards. If you do not want to ship your parcel or leave it in the Pickup parcelshop near you, simply remove the parcel from your ParcelLock parcel box. Please note that regardless of whether you have deposited a parcel in your ParcelLock or not, our driver will come by for the agreed pickup.
You can edit your data at any time in your profile.
Click on the parcel number and you will see in the live tracking where the parcel is located.
With our \"DPD collection request\" service you can have your parcels picked up from a different address and delivered to a third party. You can make use of this service online, for example, in myDPD. Your usual contact person will be happy to provide you with more information on this.
With DPD you can ship parcels in a wide range of sizes. You can calculate the size of your parcel by adding the longest and the shortest sides of the parcel together. When you start an order in myDPD and the DPD App you can have the parcel size calculated simply and conveniently by entering the dimensions (length x width x height).
Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.
You should protect your goods during shipment by securing them for transport. For this purpose you should use a robust, square or rectangular cardboard box, bubble wrap, padding material such as polystyrene peanuts or mechanically produced crumpled paper and adhesive tape. If the cardboard box has been used before, you should remove any old parcel labels. You will find detailed instructions on how to pack parcels correctly in our packing tips.
The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.
Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.
If it has to go very fast: Express delivery by 8:30 hrs on the next working day. Shipping is from monday to friday.
Dispatch of business mail to Saver fare.
If it has to go very fast: Express delivery by 10:00 hrs on the next working day. Shipping is from monday to friday.
If it has to go very fast: Express delivery by 12:00 hrs on the next working day. Shipping is from monday to friday.
If it has to go very fast: Express delivery by 18:00 hrs on the next working day. Shipping is from monday to friday.
We will inform you when your parcel has been delivered.
DPD offers the following additional services for business customers: Predict, Hazardous goods, Higher insurance, Department delivery, Exchange. For detailed information about each additional service, see \"Shipping order\"-\"collect order\" or the following questions for all additional services.
Predict is our service, with which we tell the recipient on the day of delivery exactly when his parcel comes. In live tracking, the time window even updates to up to 30 minutes.
Delivery of dangerous goods in limited quantities. For more information, please contact your partner.
The recipient pays the shipping fee upon receipt of the consignment (only for recipients entitled to receive).
Live tracking shows you exactly where your parcel is located.
If you use our \"predict \" service and the e-mail address or mobile phone number of the recipient has been deposited, the recipient will receive a notification of delivery-to the hour exactly. He can then redirect the parcel as it suits him.
The GPS signal can fail or the driver is making an extensive stop. If the parcel status does not change for several hours, please contact our customer service with the parcel number.
AES stands for \"Automated Export System\", ECS for \"Export Control System\". Both are abbreviations for an international IT project which has been initiated for the export field by the European Commission in cooperation with member states. The AES integrates the acceptance of electronic export declarations and the electronic data interchange between the customs office of export and the customs office of exit from the EU. In Germany the name of the corresponding IT process is ATLAS. With effect from 01 July 2009 the ATLAS electronic export process replaced the previous paper-based export procedure. This means that from 01 July 2009 the electronic exchange of data with the customs authorities became binding for companies which operate in international trade. The electronic transmission of export data between the various national processing systems is implemented via ECS.
The approved exporter is a company which has been approved by the main customs office for participation in the so-called \"local clearance procedure\". There is a difference between an \'approved\' exporter and an \'authorised\' exporter, who is authorised to use a declaration of origin on invoices (in accordance with the regulations on the origin of goods and rules on preference) as proof of origin for all export shipments of EU goods to countries with which the EU has a preferential agreement. DPD recommends shippers to apply for approval as an \"Approved exporter IT\" (Form 0850 IT) at www.zoll.de.
ATLAS (Automatisiertes Tarif- und Lokales Zoll-Abwicklungs-System) is an internal IT system operated by the German customs authorities and forms the basis for the automated processing and monitoring of goods transported across borders. With ATLAS, written customs declarations and administrative documents (for example notice of import duty) are replaced by electronic communications. This automates, simplifies and speeds up customs operations.
In accordance with customs regulations, every shipment of goods or documents to a country outside the EU has to be declared. Documents only need to be clearly marked (e.g. DOX), but for goods an accompanying commercial invoice or pro forma invoice is required. A commercial invoice is drawn up if the goods have a commercial value. A pro forma invoice is drawn up if the goods have no commercial value. The commercial invoice provides information about the consignor and consignee for the goods, and above all contains a complete description of all contents and details of their value. An original and five copies have to accompany the parcel. With DPD the commercial invoice or pro forma invoice can be conveniently created online.
Customs agents are specialists who implement the clearance of goods and customs formalities on behalf of the importer (consignee).