You can influence the delivery in the delivery preferences. For example, you can enter a deposit okay or a favourite parcel shop for all future parcels and activate or deactivate email notifications.

These are the advantages of registering in myDPD or in our app:

• You will be notified as soon as a parcel is on its way to you.

• You can store personal delivery preferences, such as a deposit okay for all your future parcels or the favourite parcel store to which we should deliver if you are not at home.

You can unsubscribe at any time. Of course, you can also track and redirect parcels live as a guest by entering the parcel number and postcode of the consignee's address.

Tap on “More” at the bottom right of the app, then select “Chat / Help / Contact” and scroll down. There you will find the “Contact us” option, which you can use to get in touch with us directly.

In your profile, you enter personal data about yourself, such as your address and mobile phone number. These form the basis for our delivery.

As a private shipper you can create a parcel label in myDPD. Follow the steps in the order process and select the option "Mobile parcel label" at the printing stage for the parcel label. You then show the digital parcel label generated with a QR code on your smartphone when you hand in the parcel for shipping from the shop. This saves paper and conserves resources - for our planet.

Live-Tracking is only available when your parcel is in the delivery vehicle. If the sender has activated the Predict service for your parcel, we will notify you by email or text message about the delivery and the availability of Live-Tracking. If this is not the case, you can track the status at any time by entering the parcel number in myDPD or in our app.

The DPD app can always be used in the most up-to-date version possible for Android and iOS.

We are constantly improving our app and regularly release updates. To make sure that apps continue to work as usual, you should always keep your operating system up to date. You can also check in the Android and iOS apps whether you have installed the latest version of the app or whether an update is available in the app store. If the app does not work despite having the latest version, we recommend closing the app again and restarting it. Restarting the smartphone can also help to restore the function.

Options which are shaded in grey are currently not available. As a rule options are not available because of the product which has been selected.

If you enable our app to find your location we can automatically display the Pickup parcelshops in your area. Even if you don\'t wish to share your location with us, you can of course also enter your location manually in the search function and find local Pickup parcelshops. Depending on the operating system used it is possible that some functions will not be available to you if you don\'t share your location with us.