How can we help you?

Here you will find useful information and helpful tools relating to parcel shipping.  We’ve put together all the relevant information on domestic and international shipping. We also offer multimedia operating instructions for our products and services, and an overview of all available interfaces to the various shop and shipping systems.

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  • Empfangen - Paket empfangen / umleiten
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My parcel has not arrived (yet). What now?

Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn't delivered at the indicated time, you are welcome to contact us.

A parcel that is displayed to me as \"delivered\" has not arrived. What is the reason for this?

Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can\'t be found, please contact our customer service via the contact form.

Why is my parcel at the delivery centre? What can I do?

If your parcel is at the delivery centre you can arrange for a new delivery in myDPD or in our app. You simply enter the parcel number and the location and date for the delivery. You can always track the current delivery status of your parcel here.

The parcel is already on its way to me. Can I still change the day or place of delivery?

Yes, you can redirect your parcel even until just before delivery. You can see which redirection options are available in the live tracking information for the parcel.

What is a deposit okay/authorisation to deposit?

If you provide us with a deposit okay you can take delivery of parcels at any time, even if you aren\'t at home. In this case you specify where we should deposit your parcel, for example in the garage or carport.

Tips and tricks

Tips and tricks

The DPD App
Installing and using our app is as simple as this.

Alexa, Siri and the Google Assistant
How to manage your DPD parcel deliveries simply and intuitively with voice commands.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science. In spite of this, there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

Parcel box
Sending, receiving and returning parcels: this is how the parcel box works with DPD.

Outstanding parcel shipping

As a leading parcel service provider we are constantly developing innovative products and services for our shippers and consignees.

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  • Versenden - Maße und Gewichte
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What does \'girth\' (combined circumference plus longest side) mean?

The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.

How heavy can my parcel be?

Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.

How do I calculate the size of my parcel?

With DPD you can ship parcels in a wide range of sizes. You can calculate the size of your parcel by adding the longest and the shortest sides of the parcel together. When you start an order in myDPD and the DPD App you can have the parcel size calculated simply and conveniently by entering the dimensions (length x width x height).

What can I use as packaging material, and what is the best way to pack a parcel?

You should protect your goods during shipment by securing them for transport. For this purpose you should use a robust, square or rectangular cardboard box, bubble wrap, padding material such as polystyrene peanuts or mechanically produced crumpled paper and adhesive tape. If the cardboard box has been used before, you should remove any old parcel labels. You will find detailed instructions on how to pack parcels correctly in our packing tips.

What happens if I don\'t know the weight and dimensions of the parcel?

Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.

Tips and tricks

Tips and tricks

The DPD App
Installing and using our app is as simple as this – with explanatory videos.

Express shipping
There are times when fast delivery is essential. Opt for our Express service - domestic and international.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science, but there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

Parcel box
Sending, receiving and returning parcels: this is how the parcel box works with DPD.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Outstanding parcel shipping

As a leading parcel service provider we are constantly developing innovative products and services for our shippers and consignees.

Request prices

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  • Pickup Paketshop - Allgemeines und Service
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How do I report a complaint?

As a consignee, please report your complaint to your shipper, who has all the necessary documents. If you are a business shipper, please report your complaint using the complaint form in myDPD in the 'orders' section. If you do not have access to myDPD,  contact our customer service. Please have the delivery note, the handover receipt and your commercial invoice ready.

Where is the nearest Pickup parcelshop to me?

Our Pickup parcelshop finder will enable you to find the Pickup parcelshop in your area. Choose your preferences from 7,000 Pickup parcelshops in Germany and all throughout Europe.

If I wish to send a parcel from a Pickup parcelshop, what dimensions are accepted?

The maximum weight is 20 kg and the maximum length 100 cm. You'll find our practical parcel size calculator under "Packing tips".

What exclusions are there at the Pickup parcelshop?

There are some goods which can\'t be shipped via our Pickup parcelshops. These include all goods which are prohibited in DPD\'s general terms and conditions, as well as parcels which do not have a square or rectangular shape. Further exclusions are: hazardous goods, hazardous goods in limited quantity (LQ), Tyres, Parcels for personal delivery, e.g. medicines.

Why is there no Pickup parcelshop in my area?

We are in the process of expanding our parcel shop network in order to meet the requirements of all consignees. You are welcome to suggest suitable stores or locations for new parcel shops using our online form.

Find a parcel shop

Find a nearby Pickup parcelshop.

Find a parcel shop

Find a nearby Pickup parcelshop.

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  • Entwickler - IT-Anbindungen
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What interfaces does DPD provide?

DPD offers SOAP-based web service interfaces. Using the DPD Converter, data can be exchanged with DPD in EDIFACT formats such as IFTSTA or IFTMIN, or in an individual file format such as XML, CSV, ASCII, SAP iDoc, Excel, VDA or PDF.

How does the XML interface have to be structured?

You will find examples and detailed information on the structures of the interfaces in the Developer area.

What plugins does DPD provide?

In order to professionally connect your shop to the DPD system, DPD provides various plug & play solutions from its partners. A list of the possible plugins and further information can be found in the Overview.

What materials management systems are supported by DPD?

DPD supports all merchandise management system which enable an exchange of information via CSV, MPSEXPDATA or XML.

Which DPD shipping solution is best for me?

DPD offers locally installable software tools and web-based interfaces. Unfortunately we can\'t give a general recommendation. We have compiled an overview of our diverse solutions for you on the IT connections page.

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  • Unternehmen - Karriere
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What does DPD expect from applicants?

First and foremost, we want to get to know you - the person behind the resume - and at the same time give you the chance to get to know us as a company and as an employer. In this way, we can determine together if we are a good fit. ​

Our advice: Be yourself. Prepare yourself. Be curious and ask questions. Show us why you want to be a part of DPD.

Why should I apply for a job at DPD?

It's simple: We are always setting ourselves new goals that we can grow by. We know our potential. The thirst for knowledge and the desire to develop further are in all of us!​

That is why there are currently many innovation and change projects at DPD. We are all keen to get something off the ground as one big team, to go on a joint learning journey and to drive DPD forward. With several thousand employees at numerous locations across the country, our company may be the size of a corporation, but at the same time we have the culture of a medium-sized company. We are like a big family that rolls up our sleeves together and gets things done. And that includes giving each other open and honest feedback. We do this, among other things, in our regular employee surveys, which show us where we can improve even further.​

Why not see for yourself? Take a look at our career site, read our reviews on kununu, watch our videos, and most important get to know us personally.

How can I apply?

Preferably online​

Applying is easy at DPD: visit our career site, select the job opening you're interested in, and click "Apply now." Then fill out the application form and upload your documents - done!​

And if there is no suitable job ad for you, we are also happy to receive an unsolicited application.

Which documents should be included in my application?

We need your complete application documents, i.e., a cover letter, your CV and relevant certificates, in order to get a better impression of you and your previous experiences.

Which qualifications do I need to apply?

Whether you are a specialist or manager, a career changer or a graduate: the important thing is that you feel addressed by our job advertisement and that you can imagine working with us in that position. And even if you can't tick every single one of the requirements we've described: submit your application anyway - after all, you can learn (almost) anything!

Application tips – what is especially important to us

If you follow these tips it will help to make your application to DPD a successful one. We look forward to getting to know you!

Top 5 tips on applying

  1. Use our online application process.

  2. Send us your application documents in PDF format (max. 3 MB).

  3. Your application should contain a letter, CV and copies of your reports/references.

  4. Let us know what attracts you most to the advertised position, and what your qualifications are.

  5. We'd also be interested to learn some personal details about you, e.g. what your hobbies are.

Do you have any questions regarding your application? Please feel free to use our career contact form.

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  • myDPD - Allgemeines und Service
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What features must the password have?

The password must have at least 5 and maximum 50 characters and may contain letters, numbers and special characters. For effective security we recommend least eight digits and the use of both numbers and special characters.

How is it determined which advertising is displayed?

DPD offers all reputable companies and partners the opportunity to place advertising. This is placed on an automated basis. DPD has no direct influence on the content which is displayed. However, it goes without saying that it is ensured that there is no racist, anti-Semitic or other objectionable content.

Why am I shown adverts when I track the status of my parcel?

With our advertising network we bring customers and companies together and connect interests with available products. DPD does not grant access to anyone to present you with advertising, nor does it sell any personal data.

The import has not worked. Who can help me?

For a CSV import please note the following: The file must consist of 12 fields in the following order and must not exceed the number of characters specified in parentheses per field: Company (30); Name (30); Road (50); Additional address (30); Postal code (10); City (50); Country (3); Telephone number (15); E-mail (50); Customer No (25); Reference (25); contents (30);. If this does not work, please contact our customer service.

How can I edit an address?

Click on the pen next to an address to edit it.

Help and FAQs for business customers

We have collectedinformation and instructions for shipping with myDPD for you.

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  • Corona
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How should I act as the consignee of a parcel?

According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.

However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox.

In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:

Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.

How should I act as the shipper of a parcel?

Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible.

You will find more detailed information on the regulations in other European countries below.

Are there any restrictions on parcel shipping?

Parcel deliveries and collections in Germany are being implemented as normal, as long as this is not restricted by the local authorities.

At the present time there are no delays in parcel shipping with DPD.

In the case of international shipments, in some areas the delivery or collection of express parcels is not possible due to official regulations.

A list of detailed postcode areas can be found here for DPD EXPRESS.

You will find more detailed information on individual regions with existing restrictions below.

 

What steps is DPD taking in response to the spread of the coronavirus?

DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.

As a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.

Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.

DPD is raising awareness among its staff, and especially among all delivery personnel, of appropriate hygiene measures. In addition, masks are mandatory at all locations, and strict distance and hygiene rules apply in all areas of the company premises. All locations are equipped with protective equipment and disinfectants in large quantities. When entering a DPD site, all workers are checked with fever monitors for a possible elevated body temperature in order to detect possible cases of COVID-19 even faster. Updated pandemic plans exist for all locations in order to maintain our service in the event of a further spread of the corona virus. In addition, DPD offers all employees the opportunity to take up to two free rapid tests per week at their individual location. This offer is made on a voluntary basis. In addition, DPD Germany is offering vaccination to local staff and workers at various locations.

What specific restrictions are there on international parcel shipping?

In principle DPD continues to carry out parcel shipments to all European countries. Conversely, parcels from abroad continue to be delivered in Germany.

In some areas delivery or collection of parcels is not possible or only possible to a limited extent due to official instructions.

A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.

Due to the current increase in the number of infections, it is possible in individual cases that traders may have to temporarily cease business activities and may not be able to receive parcels. So please check in advance whether parcel delivery to the addressee is actually possible.

This can be the case in the following countries

  • Austria (for more information on the delivery situation in Austria)

  • Italy (for more information on the delivery situation in Italy)

  • France (for more information on the delivery situation in France)

  • Switzerland

  • Spain (for more information on the delivery situation in Spain)

  • Great Britain (for more information on the delivery in Great Britain)

Parcel shipping with DPD: information on the delivery situation in Austria

The delivery structure in Austria continues to be unrestricted. Shops, schools, body-related service providers, museums, libraries, restaurants and leisure and cultural establishments, and zoos are open again under certain conditions.

For more information on the possible effects of the coronavirus on parcel shipping, please visit the DPD Austria information page: https://www.dpd.com/at/de/support/kontakt/coronavirus/ 

Parcel shipping with DPD: information on the delivery situation in Italy

The measures in place in Italy depend on the region to which a parcel is to be sent. Industrial facilities, grocery shops, pharmacies, hairdressers and laundries are not affected by possible business closures. In regions with a lower incidence theatres, cinemas, sports centres, museums as well as bars and restaurants are allowed to open under certain conditions.

Parcel shipping with DPD: information on the delivery situation in France

We are continuing to ship goods to and from France.

The government has relaxed the previously very strict measures, so that most shops and restaurants are now open again.

Parcel shipping with DPD: information on the delivery situation in Spain

We are continuing to ship goods to and from Spain.

The Spanish government has relaxed the previously strict COVID-19 prevention measures. Accordingly, most shops, restaurants and bars can reopen as normal.

Parcel shipping with DPD: information about the delivery situation in Great Britain

The UK has now lifted almost all COVID-19 precautions.

As a result of Brexit new regulations apply to shipments to the UK. Everything you need to know about Brexit can be found here: dpd.de/brexit

Not found the answer you're looking for? Then simply get in touch with us.