Frequently Asked Questions
Frequently Asked Questions
DPD & Privacy
DPD & Privacy
How do I get in contact with DPD?
Do you have a question about sending a parcel?Fill in the contact form for senders and we w [...]
Do you have questions about Phishing or want to report a fraude?
For questions about fraud and Phishing, please contact the National Fraud Help Desk (telephone +31 88 [...]
Where can I find the nearest DPD depot?
DPD has 11 depots in the Netherlands and more than 1200 Hubs in Europe. You will find all details of [...]
What storage period applies to your personal data?
DPD stores the personal data needed to deliver the parcels no longer than two years. After this perio [...]
Does DPD work with Track and Trace?
Yes, DPD has a Track & Track tool in place. You can trace your parcel on our website us [...]
How do you prevent yourself from becoming the victim of Phishing?
DPD never asks you to download a file via e-mail or ask you for personal data and / or payment detail [...]
What is Phishing?
Phishing means that internet criminals search for your login and personal details. There circulates d [...]
How do you recognize a Phishing e-mail?
Could you answer the question below with a No? Then it will probably be a Phishing email: Does [...]
What can you do about Phishing?
Please be very very careful giving personal and payment information. Do not click on internet links t [...]
Why is DPD processing personal data?
DPD processes your personal data pursuant to the agreement with our principals. But processing also t [...]
