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Frequently Asked Questions
Frequently Asked Questions
Please find your answer here!
Please find your answer here!
Receiving
My parcel hasn't arrived. What should I do?
Can someone else pick up my parcel at a Parcel Point?
What should I do if the recipient indicates not having received the parcel but the Track & Trace indicates the parcel has been delivered?
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Shipping via DPD contract
Can I send a parcel to a Parcel Point?
How often are business parcels offered to a business address?
What are the maximum parcel measurements?
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Shipping via Online Shipping Portal
Can someone else pick up my parcel at a Parcel Point?
What are the maximum parcel measurements?
What happens when the consignee is not present?
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DPD parcel points
Can I send a parcel to a Parcel Point?
Can someone else pick up my parcel at a Parcel Point?
What are the maximum parcel measurements?
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DPD Lockers
What are the maximum parcel measurements?
How do I get in contact with DPD?
What should I do if my parcel is damaged or not delivered?
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Returns
How can I return my parcel?
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Labeltool DPD Shipper
Is it possible to reprint a label in DPD Shipper, for example one day later?
My label from DPD Shipper has not been printed correctly. What should I do?
DPD has created step-by-step instructions for you. Follow these instructions to start making DPD labels.
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Monitoringtool DPD Insights
How do I create sub-users in DPD Insights?
How do I export my data from DPD Insights?
Where can I see my invoices in DPD Insights?
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Export
Article 23, what is it? And what does it mean for the export and import of my parcels?
How does DPD transport my parcels to the Republic of Ireland?
How can your customer return a shipment to the United Kingdom?
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DPD & Privacy
How do I get in contact with DPD?
Where can I find the nearest DPD depot?
Does DPD work with Track and Trace?
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