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Frequently Asked Questions
Frequently Asked Questions
Please find your answer here!
Please find your answer here!
Receiving
My parcel hasn't arrived. What should I do?
Can someone else pick up my parcel at a Parcel Point?
What should I do if the recipient indicates not having received the parcel but the Track & Trace indicates the parcel has been delivered?
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Shipping via DPD contract
Can I send a parcel to a Parcel Point?
How often are business parcels offered to a business address?
What should I do if the recipient indicates not having received the parcel but the Track & Trace indicates the parcel has been delivered?
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Shipping via Online Shipping Portal
Can someone else pick up my parcel at a Parcel Point?
What happens when the consignee is not present?
I use the Online Shipping Service of DPD. Is it possible that a driver will come to me and collect parcels to send?
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DPD parcel points
Can I send a parcel to a Parcel Point?
Can someone else pick up my parcel at a Parcel Point?
What is a parcel point?
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DPD Lockers
How do I get in contact with DPD?
What should I do if my parcel is damaged or not delivered?
Until when can I pick up my parcel?
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Returns
How can I return my parcel?
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Labeltool DPD Shipper
I am a new user of DPD Shipper, how can I get started?
I can’t log in to DPD Shipper. What should I do?
What is the difference between DPD Shipper Local and Central?
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Monitoringtool DPD Insights
How can I access DPD Insights?
Where can I find more information about DPD Insights?
What is DPD Insights?
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Export
Article 23, what is it? And what does it mean for the export and import of my parcels?
How does DPD transport my parcels to the Republic of Ireland?
How can your customer return a shipment to the United Kingdom?
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DPD & Privacy
What are the maximum parcel measurements?
How do I get in contact with DPD?
Where can I find the nearest DPD depot?
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Contact us
Contact with DPD
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