Consignees who are not located at the time of delivery receive a parcel notification card from DPD. By scanning the QR code, entering the parcel number at dpd.de or by telephone, the recipient is informed where his parcel is at the moment. If the parcel has not yet been delivered or deposited, he has the possibility to redirect the parcel in the way that suits him best.

Your parcel is currently still at the parcel delivery centre and can't be processed for delivery at the moment.

The possible reasons for this are:

• There is a delivery problem (e.g. address clarification or misrouting of the parcel), and it is currently being resolved.
• The parcel can't be forwarded immediately due to a high volume of shipments.

We will be happy to help you find your parcel.

• Was the parcel perhaps delivered to a neighbour?
• Is the parcel at the specified safe place, e.g. in the garage?
• Did we drop the parcel off for you at a parcel shop?

With a drop-off okay you allow the DPD driver to leave your parcel in a safe place which you specify, for example in the garage.

You can issue a one-time drop-off okay for a parcel in your parcel tracking, or enter a drop-off okay as a permanent delivery preference for all your parcels.

There are various reasons why the delivery vehicle may remain motionless for some time in Live-Tracking, e.g.:

• The driver is delivering several parcels to different consignees at the same address and needs a little more time to do so.
• Especially in city centres the driver does not park the vehicle at every individual delivery stop, but delivers parcels to consignees within reach on foot.
• The driver is taking a break.