Every consignee who has not been found at the time of delivery receives a parcel information card from DPD if the Predict function has not been selected by the shipper. By scanning the QR code, entering the parcel number at dpd.de or by telephone, the consignee can find out where his parcel is currently located. If the parcel has not yet been delivered or deposited, the recipient has the option of redirecting the parcel in a way that best suits their everyday life.

Your parcel is currently still at the parcel delivery centre and can't be processed for delivery at the moment.

The possible reasons for this are:

• There is a delivery problem (e.g. address clarification or misrouting of the parcel), and it is currently being resolved.
• The parcel can't be forwarded immediately due to a high volume of shipments.

We will be happy to help you find your parcel.

• Was the parcel perhaps delivered to a neighbour?
• Is the parcel at the specified safe place, e.g. in the garage?
• Did we drop the parcel off for you at a parcel shop?

As soon as the shipper has handed over the parcel to DPD, you can track the status of your parcel at any time in the parcel tracking function. If the parcel status remains unchanged for a day, feel free to contact us.

With a drop-off okay you allow the DPD driver to leave your parcel at a location specified by you, for example in the garage. Please bear in mind that the drop-off location must be freely accessible to the driver.

You can issue a drop-off okay once for a parcel in your parcel tracking. We will then leave this parcel and all other parcels delivered to you on the same day at your desired location. You are welcome to save your deposit authorisation as a permanent delivery preference for all parcels. We will then also leave all future parcels at the agreed location if you are not at home.

Further change options for your desired delivery in myDPD and in the DPD App:

• Specifying a neighbour
• Specifying a Pickup parcelshop
• Changing the day