Frequently Asked Questions

Frequently Asked Questions

Receiving

Receiving

How many attempts are made to deliver a parcel?

The driver will make one delivery attempt. You’re not there? The driver will try to deliver your parcel to your neighbour or at a Pickup parcelshop, so that you may receive your parcel as soon as possible but not later than 7 days. Do you want to know more? Please check the question about the not at home note.

Do you want to know how it works outside the Netherlands?

Please check our Service Finder. The Service Finder shows the available services and the corresponding service features for each destination country.



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